MAIL IN REPAIR
Step 1. Tell us your Issue
Fill up the form below and please make sure to share all the information about your device.
Step 2. Collection time
We create a new repair order and send our courier to your address. Please ensure the device is adequately packed using a box and bubble wrap and sealed.
Step 3. Repairing your device
Once we receive your device, we will proceed with the repair. After your device is fixed, your device will be safely returned to your address. You pay after the repair is completed.
Q & A's
How is the mail in repair working?
After you fill-up the form above, we will contact you and offer you a quote. When you agree, we send you a label, and our courier to pick up your device.
When will my device be fixed
The repair process usually takes 1-2 days after your device is received, also depending on the availability of the parts required.
Is my personal data safe?
We are fully GDPR compliant, your data will always be safe with us!
Is this process safe?
We are a very well established business, by seeing our reviews, you will convince yourself. We take all the repairs seriously, ensuring that everything will run smoothly. From collection to delivery,
Is there any cost in advance?
We don’t charge anything in advance. However, after we diagnose your device, you will get the total repair cost. If the device cannot be fixed, we charge a €35 diagnostics fee. Then we send back your device for free. Collection and returns are on us!
What if my device is water damaged?
You can send it to us. We do all types of repairs, including water damage repairs, micro soldering and chip level repair.
What is Express Service?
Express service will prioritize your device, and we will start working on it as soon as it arrives. The express service charge is 35 euros.
Still wondering why us?
Handed in the phone in the morning, had it back by the evening. Needed the charging port and battery replaced. Sound & honest fella, has a good head on him. Would recommend to anyone for phone repairs.
Perfect experience! Went in there with a problem they were able to fix on the spot, and didn't even charge me. So lovely 😊
Cannot recommend enough! Spilled tea over my computer in the middle of exam week and Razvan had it back up and running by the following morning. An absolute pleasure to deal with, thank you again!
Resurrected my laptop after it had gone for a swim. Really nice and reassuring staff, good job with no further issues and a fair price. Would recommend to anyone and everyone who is panicking over their wet laptops
Really couldn't recommend this place enough! I had tried everything to recover data from a broken iphone but to no avail. I am so glad that I came to ITFIX. My data was fully recovered and the staff were so fantastic. Thank you so much again!
This place is brilliant…owner really know his stuff and at the best price.Replaced the back glass on my iPhone 12 Pro in under 3 hours. Great job too.Thank you.
The guys here are very friendly. They really helped me out of a sticky situation. Thought my laptop was busy but they helped me fix the issue. Honestly would recommend.
Razvan was very patient and helpful in resolving my problem over the phone. I would definitely use IT Fix Galway again. Much Appreciated,
I've had very unusual issue with my phone that nobody could fix, finally I found IT Fix Galway and the service was excellent! Very patient and professional gentleman, always available on the phone also, I'm so thankful he was willing to help, he restored very important things in my phone, total life saver! I definitely would recommend this shop to everyone. You won't be disappointed for sure! 👍👍👍👍👍👍👏👏👏👏👏
Spilled a beverage onto the laptop keyboard on Saturday eve, and had no joy on Sunday trying to find a repair set-up. Got Razvan's IT-FIX business details online, had a phone call with the friendly and helpful staff, and got to the premises first thing Monday morning. Razvan promised to send word to me by the afternoon and he was true. He's very calm, reassuring, organised, and up for the job. Got the laptop all cleaned up and working again at a reasonable cost. Really excellent service, and very informative. He's a genuine credit to Galway and the business community. Super Highly Recommended.
Ravzan was incredibly helpful, generous with his time and efficient. My phone issue was resolved extremely quickly and effectively. I’m very grateful and would certainly recommend his services.
Laptop screen replaced in an hour. Staff were very patient and helpful. Incredible job!
Excellent and quick service at the store! I got DIY pin stuck at the cards holder hole and Razvan fixed it quickly. Recommend
Knowledgeable, efficient and very pleasant to deal with!Also extremely good value for the quality of service.
I highly recommend IT FIX Galway. My laptop's screen was damaged and there was no display. I came to IT FIX. My computer was repaired in 1 day. Thank you to the IT FIX team. Polite and friendly staff.
Recommended to me by a friend who got free of charge advice on how to replace his hard drive himself.I had severe phone damage from water and corrosion, as well as a cracked screen, and he fixed it in under a week. He was so responsive on facebook messenger throughout, letting me know when my phone would be fixed and was patient with my inquiries. I paid 100 euro in the end and it was well worth it to extend the life of my phone, and it works perfectly now.He's a great professional, in work done and communication, and I highly recommend him!
