Privacy Policy

Your privacy is important to us. IT FIX’s policy is to respect your privacy regarding any information we may collect from you across our website, https://itfixgalway.com, and other sites we own and operate.

1. Information we collect

Log data

When you visit our website, our servers may automatically log the standard data your web browser provides. It may include your computer’s Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Device data

We may also collect data about your device to access our website. This data may include the device type, operating system, unique identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking your device manufacturer’s or software provider’s policies to learn what information they make available to us.

Personal information

We may ask for personal information, such as your:

Name, Email, Date of birth, Phone/mobile number, Payment information

1. Legal bases for processing

We will process your personal information lawfully, fairly and transparently. We only collect and process information about you where we have legal bases.

These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

It’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
we need to process your data to comply with a legal obligation.

Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing already taking place).

We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no electronic transmission or storage method is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information to comply with a legal obligation or to protect your vital interests or the vital interests of another natural person.

1. Collection and use of information

We may collect, hold, use and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

to enable you to customise or personalise your experience of our website; to allow you to access and use our website, associated applications and associated social media platforms; to contact and communicate with you; for internal record keeping and administrative purposes; for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms; to run competitions and/or offer additional benefits to you; for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you; to comply with our legal obligations and resolve any disputes that we may have; and to consider your employment application.

1. Disclosure of personal information to third parties

We may disclose personal information to:

our employees, contractors and/or related entities; courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights; and third parties to collect and process data.

1. International transfers of personal information

The personal information we collect is stored and processed in Ireland, where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example, by using standard data protection clauses approved by the European Commission or the use of binding corporate rules or other legally accepted means.

Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.

1. Your rights and controlling your personal information

Choice and consent: By providing personal information, you consent to us collecting, holding, using and disclosing your data through this privacy policy. Suppose you are under 16 years of age. In that case, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website, and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us. However, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such a person’s consent to provide the personal information to us.

Restrict: You may restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV or other easily readable machine formats. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please get in touch with us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or outdated.

Notification of data breaches: We will comply with laws applicable to us regarding any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, don’t hesitate to contact us using the details below and provide full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority concerning your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt out of communications (including marketing communications), please get in touch with us using the details below or opt-out using the opt-out facilities provided in the communication.

1. Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on the preferences you have specified. Please refer to our Cookie Policy for more information.

1. Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who receive us. You acknowledge that such transfers may occur and that any parties who acquire us may continue to use your personal information according to this policy.

1. Limits of our policy

Our website may link to external sites that we do not operate. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.

1. Changes to this policy

We may change our privacy policy to reflect acceptable practices at our discretion. We will take reasonable steps to inform users about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

Suppose we make a significant change to this privacy policy, for example, changing the lawful basis on which we process your personal information. In that case, we will ask you to re-consent the amended privacy policy.

If you would need to delete, edit, or correct any of the personal information that we may hold, you can contact our IT FIX Data Controller officer at the following email:
service@itfixgalway.com

This policy is effective as of 5 May 2018.